Return Policy

At Welkin Up, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a return may be necessary. This page will guide you through our return policy, ensuring a smooth and hassle-free experience.

Eligibility for Returns

In order to be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging and in unused condition.
  • The return request must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as the order number or receipt, must be provided.

Return Process

If you meet the eligibility criteria, please follow these steps to initiate a return:

  1. Contact our customer support team either by phone or email, providing the necessary details of your return request.
  2. Our team will review your request and provide you with a return authorization number (RAN) if approved.
  3. Package the product securely, including the RAN and any relevant documentation.
  4. Ship the package back to us using a trackable shipping method.
  5. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  6. If the return is approved, we will issue a refund to the original payment method within 5 business days.

Non-Returnable Items

While we strive to accommodate all return requests, there are certain items that are non-returnable for hygiene and safety reasons. These include:

  • Opened or used products
  • Products without their original packaging
  • Products that have been customized or personalized

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Shipping Costs

Please note that the original shipping costs are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a mistake on our part.

Contact Us

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.